01
No work ability form
Restrictions are vague, delayed, or not returned.
Return-to-Work Workflow
Turn return-to-work from phone tag into a tracked operating process.
18WW connects restrictions, work ability forms, transitional-duty options, offers, follow-up, and actual return dates in one workflow.
Why RTW breaks down
The medical restriction is only one part of the process.
The employer still needs a complete form, an appropriate task, a timely offer, clear communication, and documented follow-up.
02
No ready job bank
Modified duty is built from scratch after the injury.
03
Scattered follow-up
Employee, provider, supervisor, and claims updates are disconnected.
04
No measurable progress
Leadership cannot see offer timing, days out, or missed steps.
The 18WW RTW sequence
A repeatable path from restriction to recovery.
1. Restrictions
Capture work ability clearly
Record restrictions, duration, follow-up date, and missing information. Medical decisions stay with the appropriate provider.
2. Match
Identify appropriate transitional duty
Compare restrictions against a prebuilt task bank and company requirements.
3. Offer
Document the modified-duty offer
Track the task, schedule, location, date offered, response, and responsible manager.
4. Monitor
Track progress and next contacts
Follow restrictions, attendance, provider appointments, changes, and employee communication.
5. Report
Show days out and financial impact
Compare actual RTW timing with company averages and report verified or modeled impact.
What the team sees
Driver status at a glance.
- Current claim and recovery stage
- Restrictions and expected duration
- Modified-duty task and start date
- Next provider or employee contact
- Overdue documents and actions
What leadership sees
RTW performance by claim.
- Average and actual days out
- Offers made and accepted
- RTW days saved
- Claims without a current plan
- Financial impact and next priorities
18WW organizes the workflow. It does not decide whether an employee is medically able to return to work. Assignments must follow provider restrictions, company policy, applicable law, and appropriate professional guidance.