01
Late reporting
Injury details reach the right people hours or days after the event.
Claims Leakage
Find the operating gaps that quietly make claims more expensive.
Claims leakage is often not one large mistake. It is a chain of small delays, missing documents, unclear ownership, and lost return-to-work days.
Where leakage starts
The claim file records the outcome. Your workflow creates it.
18WW helps teams see the operating moments that are normally buried across emails, forms, phone calls, and spreadsheets.
02
Missing work ability forms
Restrictions are unclear, incomplete, or never routed back to the employer.
03
No modified-duty path
Teams start inventing work after the employee is already off.
04
Scattered communication
Carrier, provider, supervisor, HR, and employee updates live in separate places.
05
Unowned next steps
Everyone assumes someone else is following up.
06
No executive visibility
Leadership sees total cost but not the process failures driving it.
How 18WW responds
Turn invisible leakage into visible actions.
- Measure injury reporting and medical-visit lag
- Track required forms and documentation ownership
- Show modified-duty readiness and offer timing
- Maintain one dated claim and RTW timeline
- Flag stalled claims and overdue next actions
- Report financial impact in an executive-ready format
Example leakage chain
Day 0
Injury occurs
Supervisor captures only basic details.
Day 2
Claim reported
Carrier receives incomplete information.
Day 5
Restrictions arrive
No modified-duty options are ready.
Day 12
RTW discussion begins
Seven avoidable days may already be gone.
Find the leakage before it becomes a renewal story.
The free workflow review looks at your current response, documentation, and RTW process—not medical decisions or claim adjusting.