Privacy Policy

1. Information We Collect

18WW may collect information that visitors voluntarily submit through website forms, contact forms, free workflow review forms, pilot applications, demo requests, or partner/referral forms.

Information may include name, company, contact details, job role, workforce size, claim counts, return-to-work process information, documentation process information, and optional notes.

18WW may also collect basic website usage information such as browser type, device information, pages visited, referral source, and general analytics data, depending on the tools used.

2. How We Use Information

18WW may use submitted information to respond to inquiries, provide a workflow review, assess pilot fit, schedule demos, understand business processes, prepare modeled estimates, improve services, support partner conversations, and maintain business records.

18WW does not sell personal information submitted through website forms.

3. Claims, Health, and Sensitive Information

Visitors should avoid submitting unnecessary medical records, Social Security numbers, full claim files, protected health information, or highly sensitive personal information through public website forms unless specifically requested through a secure process.

General website forms should be limited to business-level workflow information, not detailed medical information.

4. How We Share Information

18WW may share information only when reasonably necessary to operate the business, provide requested services, maintain the website, work with service providers, comply with legal obligations, or protect legitimate interests.

Service providers may include hosting, forms, email, scheduling, CRM, analytics, legal, accounting, insurance, or compliance providers. 18WW does not sell submitted personal information to advertisers.

5. Cookies and Analytics

This website may use cookies, pixels, analytics tools, or similar technologies to understand traffic, improve user experience, measure performance, and support follow-up activity. Visitors can usually adjust browser settings to block or delete cookies.

6. Email and Communications

If you submit a form or contact 18WW, we may use your contact information to respond, provide requested information, and communicate about services, reviews, pilots, demos, or partnerships. You may ask 18WW to stop non-essential marketing communications.

7. Data Security

18WW takes reasonable steps to protect information submitted through the website. No website, email, form, or internet transmission is completely secure, so visitors should avoid sending unnecessary sensitive information through public forms.

8. Data Retention

18WW may retain submitted information as reasonably necessary to respond to inquiries, provide services, maintain business records, improve services, comply with legal obligations, and support legitimate business purposes.

9. Third-Party Links and Tools

This website may link to third-party scheduling, form, payment, analytics, or other services. 18WW is not responsible for the privacy practices, policies, or content of third-party services.

10. Children's Privacy

This website is intended for businesses and adult users. 18WW does not knowingly collect personal information from children.

11. Your Choices

You may contact 18WW to request access, correction, or deletion of information you submitted; ask privacy questions; or opt out of non-essential marketing communications, subject to applicable legal and recordkeeping requirements.

12. Changes to This Privacy Policy

18WW may update this policy from time to time. The Last Updated date may be revised when changes are posted.

13. Contact 18WW

For privacy questions or data requests, contact 18wheelerwellness@gmail.com or use the Contact page.